Shipping & Returns

Shipping Policy

At Luxy Prime, we strive to provide fast and reliable shipping to ensure your order arrives promptly. We offer 3 to 7 business days for delivery, depending on your location and the shipping method selected.

Processing Time: Orders are processed within 1-2 business days after your payment is confirmed. You will receive an email with tracking details once your order has shipped.
Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping. Delivery times may vary depending on the shipping carrier and destination.
Shipping Costs: Shipping fees are calculated at checkout based on your order size, weight, and delivery address.
International Shipping: Currently, we offer shipping to select international locations. Shipping times and fees may vary depending on the destination country.

Please note that shipping times are estimates and may be affected by factors beyond our control, such as weather delays or carrier issues.

Returns & Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 30-day return policy from the date of delivery.

How to Return:

Contact our customer service team at [Insert email] within 30 days of receiving your order.
Provide your order number and details of the item(s) you wish to return.
Once approved, we will provide you with return instructions.

Return Conditions:

Items must be in their original condition, unused, and with all tags and packaging intact.
Some items such as personalized products, sale items, or clearance products may not be eligible for returns.

Refunds: Once your return is processed and approved, a refund will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account.

Exchanges: If you'd like to exchange an item for a different size or product, we can arrange an exchange based on product availability. Please contact us for further instructions.